Returns & Refunds Policy
We want you to love your purchase
Important: Items that have been used, opened, or removed from original sealed packaging cannot be returned. This policy protects hygiene and product quality for all customers.
Return Window
You may request a return within 7 days from the date of delivery,only if the item is unused, in original packaging, and in new condition.
Eligible for Return
- ✅ Item arrived damaged or defective
- ✅ Wrong item sent
- ✅ Product significantly different from description
- ✅ Sealed items still in original unopened packaging
Non-Returnable Items
- ❌ Any item that has been used or worn
- ❌ Underwear, swimwear, socks (hygiene reasons)
- ❌ Personal care items (e.g., cosmetics, hair products, toothbrushes) once opened
- ❌ Food, beverages, or perishable goods
- ❌ Electronics with broken seal or activated warranty
- ❌ Personalized or custom-made items
- ❌ Digital products or software
How to Request a Return
Contact our support team within 7 days:
📞 +254 718 959 781
✉️ support@naretu.co.ke
We’ll guide you through inspection and arrange free pickup if eligible.
Refunds
Approved refunds are processed within 3–5 business daysback to your original payment method (M-Pesa, card, etc.).
Thank you for understanding — this policy helps us maintain trust, hygiene, and fair trading for everyone on Naretu.
